If a package is returned to OliveBox due to an incorrect address, the subscriber will be responsible for the re-shipping cost of $7.95. You may update your mailing address at any time under your account, or please contact us at firstname.lastname@example.org and we’d be happy to assist you.
Returned boxes will be held for 90 days before being donated.
Yes! :) Just click on the drop down under “State” at checkout and you will see the option for Puerto Rico, Alaska or Hawaii.
YES! We love our Canadian customers and decided to include Canada in our shipping route. However, please note that the package will be shipping via USPS First Class and may take between 1 to 3 weeks from the shipping date due to customs.
Please note: Shipping fee will be $10.95/box.
Once we ship your OliveBox, we will send you an email to say it is on its way. In this email will be a tracking number, you can then log onto the USPS website to check the status of your shipment.
Please email us at email@example.com and we will email you a shipping quote.
You can make changes to your billing and shipping addresses in your account page under Billing. Shipping addresses need to be updated by the 30th of the month in order to be reflected in the following month’s shipping. Returned shipments due to an invalid address will incur a $7.95 re-shipping charge. If you have any questions, please email us at firstname.lastname@example.org and we’ll be happy to assist you.
Our newly improved seasonal OliveBox will be packaged in our custom designed gift box.
We ship via USPS Priority Mail for U.S. addresses.
For shipments to Canada, we ship via USPS First Class International. Due to customs, it may take 1-3 weeks for delivery.
If you have question on when the OliveBox will ship, please click here.
Once you sign up for your membership, you will be given 3 options to choose from as it relates to the current season in the sign up page. Once you make your selection, you will receive your first OliveBox within 5-7 business days, while supplies last. If a box is sold out, we will notify you ASAP to select a second option.
Please note the date of your sign up, your subscription renews on the same date you signed up, so after the initial charge, once the renewal charge processes on that day for the concurring month, your box will be slotted for shipment.
We will send you an email confirmation with a tracking number once we ship out the parcel so you may eagerly anticipate the surprises :)
Enjoy your first OliveBox! xoxo