Returns

If a package is returned to OliveBox due to an incorrect address, the subscriber will be responsible for the re-shipping cost of $7.95. You may update your mailing address at any time under your account, or please contact us at … Continue reading

Do you ship to Puerto Rico, Alaska & Hawaii?

Yes! Just click on the drop down under “State” at checkout and you will see the option for Puerto Rico, Alaska or Hawaii.

Do you ship to Canada?

YES! We love our Canadian customers and decided to include Canada in our shipping route. However, please note that the package will be shipping via USPS First Class and may take between 1 to 3 weeks from the shipping date … Continue reading

How do I check the status of my OliveBox shipment?

Once we ship your OliveBox, we will send you an email to say it is on its way. In this email will be a tracking number, you can then log onto the USPS website to check the status of your … Continue reading

Do you ship internationally?

Not at this stage unfortunately, we hope to in very near the future!

How can I change my shipping address?

You can make changes to your billing and shipping addresses in your account page under Billing. Shipping addresses need to be updated by the 30th of the month in order to be reflected in the following month’s shipping.  Returned shipments … Continue reading

How will my OliveBox ship?

At OliveBox we use USPS Priority Mail. It will arrive on your front doorstep within 2-3 business days after it leaves our shipping location middle of each month. For shipments to Canada, we ship via USPS First Class International. Due … Continue reading

When will my first OliveBox ship?

Once you place your first order, your OliveBox will ship by the 15th of the following month. (For example, if you place your order between September 2nd to 30th, your first OliveBox will ship by the 15th of October.) We … Continue reading